South-Wales based vehicle claims service Evolution Legal has won the coveted title of Claims Management Company of the Year at the Personal Injury Awards 2008.

The company has beaten off competition from two much larger English companies to win the prestigious industry title.

The event took place on November 4th at Café Royale in London and were organised by Barker Brooks Media. The awards are supported by the Bodily Injury Claims Management Association (BICMA).

In order to gain a leading edge over its competitors, Evolution Legal demonstrated exceptional achievement across the criteria for the category, which focuses not only the ability to exceed regulatory requirements and provide excellence levels of service to the industry, but also on commitment to ethical and effective claims handling.

Paul Manning, Managing Director of Evolution Legal, said of the achievement: "Being awarded the title of Claims Management Company of the Year is a tremendous reward for all of the staff here at Evolution Legal, who have all worked tirelessly to ensure that our clients receive an excellent claims service.

“Although we believe the title is well earned, we also realise that we need to constantly evolve in order to continue meeting client expectations."

Evolution Legal is based in Talbot Green and provides a full claims outsourcing facility, including credit repair, credit hire, Personal Injury compensation and operates the industry’s leading claims management software system

Evolution Legal Service has been nominated and shortlisted as “Accident Management of the Year” at the prestigious Personal Injury Awards, to be held at the Café Royal on November 4th 2008.

All staff and Directors at Evolution Legal are naturally very excited at the prospect of being named as Accident Management Company of the Year, but are in any event extremely proud at being recognized for our efforts on behalf of our clients.

We are not the biggest and certainly not the most profitable Accident Management Company in the sector, but we are extremely customer focused and believe that this nomination is just reward for the effort we put into resolving our client’s accident related problems.

94% of our clients rate our services as excellent, and while we can’t always meet customer expectations, we believe that this nomination is the inevitable outcome, when a company commits to making the customer king.

We would like to wish the other finalists the best of luck as well, as we are certain that they too are customer focused organizations who like ourselves, are committed to re-building the public’s confidence in the accident management sector.

“Our Managing Director Paul Manning has recently been appointed to the editorial board of Claims Management Magazine, the most influential industry wide publication. Paul will be discussing issues surrounding small, independent Accident Management Companies. Here is his first article, discussing consolidation in the Accident Management sector”

Download the Claims Consolidation Article by Paul Manning

This was the 3rd consecutive year that we have exhibited at the industries premier event and it was nice to see so many familiar faces.

The theme of our stand was “outsourcing” and for a bit of fun we ran a reverse auction to win tickets to the England v USA friendly match.

The tickets were won by Phil Worthington of Lucas Fettes with a unique, low bid of £0.01.

Thanks to everyone who took the time to stop and visit with us.

Throughout April & May our advert went out across South Wales on Real Radio.

The response was fantastic & we were delighted at the amount of positive feedback we received from people or businesses who had heard the ad.

Click here to listen to the advert.

Keep listening to Real Radio to hear more about our services.

Throughout April & May we ran a promotional competition for our referral sources to win tickets the FA Cup Final, with Cardiff City playing in the final fo the 1st time in 80 years.

Congratulations to Coedcae Motors upon winning 2 tickets to the final.

Shame about the result!

Paul Manning walked 15 miles for charity in May and for those of you who know Paul, you’ll realise that with his athletic, lithe physique, 15 miles was no problem.

Back in the real world, Paul was absolutely shattered after 15 miles, but happy that he completed the challenge and raised over £500 for the charity “Just Joshing”

Our new Claims Management software is proving very valuable to our office procedures.

On the 1st November we will be going live with our fileview system, contained within Proclaim. The system recognises milestones in each individual case and presents them to the client, via a password protected site on our website.

Each client will automatically receive a username and password and the facility is then available for use, 24 hours a day.

Similarly, our Exempt Introducers will all receive generic log-ins, which will allow them to access each of the claims they have referred to us.

We think it is a tremendous asset and one which we believe our clients will value.

Evolution Legal is exhibiting at the Broker Expo at Ricoh Arena, Coventry on November 1st.

The one day event will give us the opportunity to showcase our claims outsourcing facilities to Insurance Brokers across the UK.

Come and visit us at the Exhibition.

We were proud to sponsor the claims service award at the UK Broker Awards, held at The Brewery, City of London on the 14th September 2007.

A great time was had by all our guests and congratulations must go to PMI Healthcare for winning the award itself.

The event was a lot of fun but was also a great networking opportunity as well.

We’re already looking forward to next year.

One of our longest serving brokers, Andrew McGee of Maesteg won the draw to win the FA Cup final tickets offered to all our exempt introducers.

Chelsea and Manchester United played out a cracking 4-4 draw after extra time, with the worldwide television audience wowed by the 1st final to be played back at new Wembley.

Not!

The 2 most boring teams in England played out a dire game in the sun, with Chelsea nicking a 1-0 win.

Where’s Liverpool when you need them?

Phew!!

We are now live with Proclaim after much teeth gnashing and feet stamping. In all seriousness the system is excellent and will help us to further improve our services to referral sources and individual clients.

We are endeavouring to get the system right at our end at which point we will implement the file view system giving our clients remote access to their own claim files, real time.

Mike Rees, who is a Cardiff fan was so desperate to get to the new Wembley that he actually went to the Championship play off game between West Brom and Derby.

Mike was last seen singing “Boing Boing” on Wembley way and trying to start fights with anyone who looked at him twice.

Only joking Mike!

Late March saw Evolution Legal receive confirmation of their authorisation as a regulated claim management company.

These stringent, new regulations are designed to protect the public from unscrupulous firms who have given the sector a poor name.

Evolution Legal welcomes the regulations and looks forward to a new and exciting chapter in the companies history to date.

Deborah Yandle has joined Evolution Legal as our fleet sales representative in South Wales.

Deborah joins us from Culver Insurance in Cardiff where she was Claims Manager. Deborah has also held senior claims positions at both Moorhouse Group & DAS.

Managing Director Paul Manning says “We are delighted to welcome Deborah to Evolution Legal as we have been tracking her career for a while now. Debbie is an extremely competent claims professional & with the new Claims Management Regulations coming into force shortly, her experience is crucial to our operations”

The new system provides network facilities for our call centre staff as well as client information integration upon call receipt.

Ian Norton, Managing Director of Bridgecom Networks who devised and implemented the project said ““We are absolutely delighted to have a successful organisation like Evolution Legal on board as a client.  2007 is an exciting time for every business as technological advances mean all companies will make a move to IP and Voice over IP telephony sooner or later.  Those who adopt now can only benefit from the increased competitive edge and productivity gains.”

Managing Director Paul Manning said “We have a 95% approval rating from our customers, so we feel we are already offering excellent customer service; however we are always looking at ways to improve and the Eclipse Proclaim software is the ideal way to do that, both for our company and our clients.

Our introducers of work will gain remote access to their client’s claims information, as will the client’s themselves. A number of our introducers have requested this facility and we felt that with the onset of Claims Management Regulation, that the time was right to become technologically proficient”

Abercwmboi RFC near Aberdare are in the process of building a new clubhouse & changing rooms and Evolution Legal is proud to help the project with some sponsorship.

The club provides excellent facilities to players of all ages from the local community and we are proud to be associated with this very proud group of people.

“Oi yea Margaret Crucy”!!! (an in-joke at the club).